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How Scotiabank protects you

Explore the steps we take to protect your finances and your information from scams. Learn how we can help you with cybersecurity and fraud prevention.

Digital Banking Security Guarantee

At Scotiabank, we're committed to keeping your accounts and financial information safe and secure. In the unlikely event that you suffer direct financial losses due to unauthorized activity¹ in your accounts² we’ll fully reimburse you, provided you’ve met all of your security responsibilities as outlined in the terms of our customer agreements³.

Report an incident 

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 Report fraud

1-866-625-0561

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Report phishing 

phishing@scotiabank.com

Our commitment to you

As part of our commitment to keeping your information safe and secure, we’ve put the following security measures in place:

  • Enforcing the use of strong encryption within web browsers (256-bit in updated browsers, 128-bit minimum) to prevent others from being able to read or tamper with your account activity.  Similarly, mobile transactions are processed behind our firewalls, strong encryption is used throughout (256-bit in updated devices, 128-bit minimum), and your identity is verified through multiple factors.
  • Maintaining equipment such as firewalls and intrusion protection systems designed to help prevent and detect unauthorized access to internal systems and maintain the safety of your information.

Security enhancements implemented to protect you:

● Remove saved ScotiaCard: 
You can easily remove or unsave your ScotiaCard by selecting “Manage username or Cards” from the drop-down menu and selecting the trash can icon to the right of your ScotiaCard number. 

● Timeouts: 
If you're away from online banking for more than 10 minutes, your session will be interrupted. You then need to sign back in with your password. A timeout extension option is available for Scotia iTRADE customers.

● Time stamp: 
As an extra level of security protection, we display the date and time of your last online visit whenever you log in to online banking. 

● Scotia Fraud Alerts:
We’ll alert you of any unusual account activity, so you don’t have to worry about fraudulent purchases on your ScotiaCard Visa debit card and Scotiabank Visa credit card.

● Masked numbers: 
Masking partially replaces the numbers in your account with asterisks, so when others look at it on your screen and on printouts, they can’t see the full number. 
 

● Brokerage trading access code: 
To add an extra layer of security to your Scotia iTRADE session, you can set up a secondary password for any brokerage transaction.  

● Mobile app: 
Our mobile services are provisioned by firewall-protected servers or Apple's App Store and Android Google Play. Your app will be automatically updated to the latest version when updates are made. If your device or Operating System doesn’t support the latest app updates, you’ll receive a notification within the app asking you to upgrade. We’ll never send you a text message asking you to download the latest version of the app or to download a promotional app by selecting an enclosed link. 

Note: There are some applications on the Scotiabank website that you can complete without signing into online banking. The minimum requirement for these applications is a supported 128-bit browser. 

Find out more details regarding supported browsers here.

We're dedicated to preventing fraud 

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¹"Reference to ”unauthorized activity" may also include unauthorized access, unauthorized transactions, unauthorized use or unauthorized deposits relating to or on your account(s). See the Digital Access Agreement for full terms and conditions and other information including how to protect your accounts from unauthorized activity and other obligations relating to unauthorized activity. 
2 "Accounts" include all accounts that are accessible through online banking. 
3Customer agreements include the ScotiaCard Cardholder Agreement, the agreements contained within the Scotiabank Revolving Credit Products and Cardholder Agreements (including the Revolving Credit Agreement),  the  Investment Companion Booklet, the Scotiabank Privacy Agreement,  the Digital Access Agreement, as well as the agreements governing your personal or business banking or brokerage account(s) or other financial service or product offered by us.
† Interac, the Interac logo, Interac Flash and Pay in a flash are trademarks of Interac Corp. Used under license.
4 Click to Pay is an online checkout solution provided by a third party that supports Mastercard, American Express and Visa cards and is based on EMV® SRC Specifications. The Bank of Nova Scotia is not responsible for this service.
®*Mastercard, Priceless Cities and Tap & Go are registered trademarks, and the circles design and Mastercard Global Services are trademarks of Mastercard International Incorporated and used under license by The Bank of Nova Scotia