We've answered the most frequently asked questions.
Below are some of the phone numbers our customers use the most. Or you can view a full list of numbers here. Relay service calls are always accepted at all of these numbers. You can also visit any of our branches.
You can call to ask questions, open accounts and get help with all of your banking, borrowing, and investing needs. We're available 24/7.
General Inquiries
1 (800) 4SCOTIA (1-800-472-6842)
1 (800) 645-0288 (services for the hearing impaired)
(416) 701-7200 (Greater Toronto Area/outside Canada and the U.S., please call collect)
1 (800) 387-6466 (Canada/USA)
(416) 288-1440 (Greater Toronto Area)
1 (800) 645-0288 (TTY - text telephone services for the hearing impaired Canada/USA)
You can find a complete list of phone numbers here.
Changing your password is easy. Simply click the "Reset password" link, then follow the on-screen instructions.
Just use this Branch & ABM locator tool to get the information you need for any specific branch including:
* Location
* Hours of operation
* Phone and fax numbers
* Transit number
* Wheelchair accessibility
* Language options
Absolutely. There are three easy ways to access your Scotiabank accounts while outside of Canada:
Online
Sign in to Scotia OnLine to view your account, transfer funds, pay bills and more.
By phone
Call us toll-free at 1(800) 4SCOTIA (if you’re in the continental U.S., i.e., excluding Alaska) or call us collect at (416) 701-7200 if you’re anywhere else in the world.
At an ABM
Withdraw cash or get a credit card cash advance by visiting ABMs that display the VISA, Plus, Interac, American Express or LINK symbols.
Using the Global ATM Alliance, you can withdraw cash from known participating member ABMs.
Have a back up payment option
When you're travelling, you should always carry more than one method of payment with you like:
* Credit cards
* Debit cards
* Traveller’s cheques
* Small amounts of local currency
That way, if one payment method doesn't work, or gets lost, you can use another.
If you have any credit or debit card issues while traveling outside of Canada, please contact us right away.
* In the continental U.S. (excluding Alaska) call us toll-free at 1(800) 4SCOTIA
* If you’re anywhere else in the world, call us collect at (416) 701-7200
If your ScotiaCard debit card has been lost or stolen, please call us right away.
* In Toronto or outside North America call (416) 288-1440 (call collect if you're outside North America)
* TTY in Canada/US call 1(800) 645-0288
If you bank with Scotia OnLine
Just sign in to your account. The first page you'll see will be your Account Summary. Beside each account name you'll see the account number. For example:
Money Master - 012345678910
If you don't bank online
Not to worry, it's still easy to get your account numbers. Just call us at 1(800) 4SCOTIA (1-800-472-6842) or contact your branch.
If your company banks with another financial institution, please call that financial institution for assistance.
If your company banks with Scotiabank, please call (416) 750-6750 or toll free 1 888 726-8429 for further assistance."
A "Hold" of 6 business days is placed on deposited cheques to allow sufficient time for them to clear the account.
Cashback is a "No Holds" feature. That means you can deposit funds at any Cashstop machine and then immediately withdraw up to your pre-authorized limit. For most people, that limit is between $200 - $2000.
In addition, you can arrange for Cashback access on your Scotiabank Visa or Scotiabank Line of Credit. Then you could use the "No Holds" feature and access up to $1000 - $2000.
To apply for Cashback so that you can have immediate access to your funds, contact your home Scotiabank branch today.
