FAQ

Q: How do I change my Billing account?

A: The Billing Account displayed on the Company Administrator ‘User Profile’ page was pre-populated to be the same as your current Bill Payment Service Crediting Account (account Scotiabank currently credits for your Bill Payment remittances). If you want another Billing Account to be used for Monthly Service Fees, please Contact Scotiabank Customer Service and Support at: 416-750-6750 (Toronto) 1-888-726-8429 (Toll Free) to update this information.

Q: What file reporting is included with this service?

A: The Basic Service includes a PDF file format along with an email alerts option to inform you when you have a report waiting on the portal. The Comma Separated Value (CSV) file format is available for an additional cost.

Q: How many days will my reports remain available online?

A: 90 days of history is available on the ‘Available Documents’ page.

Q: Where do I find my ‘User ID’ and ‘Password’ to login to the Scotia Remit Portal?

A: If you are a new Scotia Bill Payment merchant, your User ID and Password information was provided to you on the Welcome / Service Confirmation letter faxed from the Scotiabank Electronic Bill Payment department. If you are an existing merchant that previously received your Scotiabank remittance reports by fax or email, please review the Getting Started Guide for instructions on how to derive your User ID and Password from your current report.

Contact Scotiabank Customer Service and Support at: 416-750-6750 (Toronto) 1-888-726-8429 (Toll Free) if you are still having problems obtaining this information

Q: I can’t seem to open the PDF or CSV files on the portal ‘Available Documents’ page, is it possible that I may need to change my browser settings?

A: Yes, follow these steps:

• Open your Internet Explorer browser and select the ‘Tools’ menu at the top of the page.


• Select ‘Internet Options’ and then the ‘Advanced’ tab at top of pop-up box displayed below.


• Scroll down to the ‘Security’ section of page and verify the “checked”/”unchecked” status of the ‘Do not save encrypted pages to disk’ option. If this option is “checked”, then you will be unable to open the PDF and CSV reports online.


• To “uncheck”, click on the check box next to this option to remove existing “check”.


• Click the ‘Apply’ button and then click ‘OK’ to close the pop-up box.