Scotiabank encourages employee growth and development through a blend of classroom learning, e-learning, coaching, job shadowing, and mini-training sessions in the workplace, and continually looks for ways to leverage learning technology. While classroom programs are available through larger centres, Scotiabank continues to increase the use of our interactive virtual classroom technology, iShare, making training more accessible in all locations.

A few recent achievements include:

• Scotiabank was recognized as a leading training company, as well as the top Canadian bank, in Training Magazine’s 2008 Top 125, which recognizes exceptional learning and development organizations around the world. This is the sixth consecutive year Scotiabank has appeared on the list.


• Scotiabank’s learning management system, My Learning Centre, is now accessible to employees in Mexico. My Learning Centre is being upgraded in early 2010 and will be further rolled out to additional international locations after the upgrade.


• Scotiabank’s newly expanded language training programs – part of an overall cross-cultural learning strategy – were launched to help meet the increasing communications needs of the Bank’s diverse workforce. One series, delivered through global language and cultural trainer Berlitz, enables employees to study Spanish, French, English and other languages, through flexible options in every country where the Bank operates.


• In recognition of the challenges that women face in attaining leadership roles, Scotiabank has expanded its offering of Taking the Stage, a one-day program available to women at all levels, that uses a mix of videos, discussion and exercises to help participants develop a more confident presence and become more persuasive leaders.

Developing leadership capabilities

Leadership is a key business priority at Scotiabank. Using global processes and tools, we are focusing on building leadership capability to meet current and future demand called for by our business strategies. For example, we have a Leader Profile which forms the foundation for our global talent identification, assessment and leadership development processes. In addition, we have a Human Investment Committee that oversees this key priority, to ensure we leverage the capabilities of our diverse employee pool.

In 2008, we reviewed our future leadership needs in the context of challenges and changes taking place in the financial services industry as well as the strategic direction of Scotiabank, and updated our Leader Profile to place greater emphasis on strategic thinking and influencing, developing and coaching talent, innovation and cross-cultural leadership.