| Do you have a complaint about a Scotiabank product or service? At Scotiabank,
it’s our aim to find a fair and timely solution – we put customers first. Find out how to have your complaint resolved quickly. |
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Talk to the people at your Branch or Service Centre |
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If the person you speak to at the branch/service centre where you do business is not able to
resolve your concern to your satisfaction, please speak directly to the Manager, who has the authority to resolve the majority of
problems that arise.
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Contact the Office of the President |
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If the Manager has been unable to resolve your complaint satisfactorily, a representative of the
President will be pleased to assist you.
| Office of the
President |
| Telephone |
English 1-877-700-0043
(in Toronto 416-933-1700)
French 1-877-700-0044
(in Toronto 416-933-1780) |
| Fax |
1-877-700-0045
(in Toronto 416-933-1777) |
| e-mail |
mail.president@scotiabank.com |
| Mail |
The President, Scotiabank,
44 King Street West
Toronto, ON M5H 1H1
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Contact Scotiabank's Ombudsman |
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Scotiabank's Ombudsman, who reports directly to our CEO, has been appointed to
undertake an impartial review of all unresolved customer complaints. If you have gone through the first two steps and remain
dissatisfied, submit your complaint to the Ombudsman in writing
| Office of the
Ombudsman |
| Mail |
Scotiabank Ombudsman
44 King Street West
Toronto, ON M5H 1H1 |
| Fax |
1-866-787-7061 |
| e-mail |
ombudsman@scotiabank.com |
| Telephone |
1-800-785-8772
(in Toronto 416-933-3299) |
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Still not satisfied? |
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There is the Ombudsman for Banking Services and Investments (OBSI)
An independent Ombudsman has been appointed to serve the interests of customers of Canadian banks and investment firms. If
you are not satisfied with our Ombudsman’s response, you can refer your complaint to the OBSI. While we would expect to
resolve your complaint within 90 days, if our best efforts have been unable to provide a resolution in that time, you may refer your
complaint to the OBSI.
| Ombudsman for
Banking Services & Investments |
| Mail |
Ombudsman for Banking Services
and Investments
401 Bay Street, Suite 1505
P.O. Box 5
Toronto, ON M5H 2Y4 |
| Fax |
1-888-422-2865 |
| e-mail |
ombudsman@obsi.ca |
| Website |
www.obsi.ca |
| Telephone |
1-888-451-4519 |
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Contact the Financial Consumer Agency of Canada (FCAC) |
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The FCAC supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. For
example, financial institutions must provide consumers with information about fees, interest rates and complaint-handling
procedures. They must also provide proper notice of closing a branch and, subject to certain conditions, must cash a federal
government cheque up to $1,500 and open a deposit account when acceptable identification is presented. If you have a complaint
about such a regulatory matter, you can contact the FCAC in writing at:
| Financial Consumer
Agency of Canada |
| Mail |
Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, Ontario
K1R 1B9 |
| Telephone |
1-866-461-3222 |
| Website |
www.fcac-acfc.gc.ca |
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