Scotia Credit Card Protection¹ insurance

After you enrol, you’ll receive a Certificate of Insurance that provides full details of your coverage, including all limitations and exclusions.

Some key conditions, exclusions, limitations, and waiting periods apply. They include, but aren’t limited to:

• No benefit is paid if Critical Illness occurs within 6 months of the effective date of coverage due to a pre-existing condition.
• To be eligible for Job Loss insurance benefits you must be employed for at least 90 consecutive days for at least 20 hours each week immediately prior to the date of Job Loss. For those enrolled in post-secondary education, the number of employment hours required each week is 10.
• If you’re self-employed, the Job Loss insurance benefit will only be paid if you’re unemployed for 90 consecutive days from a business that has been registered for a minimum of 12 consecutive months prior to the date of Job Loss.
• If a Strike or Lockout lasts for less than 30 consecutive days, the related benefit isn’t payable.
• No benefit is paid for Job Loss if the claimant became unemployed within 30 days of the effective date of coverage; or unemployment is the direct/indirect result of resignation, retirement from employment, or dismissal for cause.

Scotia Credit Card Protection insurance begins on the effective date indicated on the Schedule of Coverage that you’ll receive with your Certificate of Insurance within 30 days once your Scotia Credit Card Protection insurance application has been approved.

Scotia Credit Card Protection insurance ends at age 70 for Critical Illness, Hospitalization, Disability, Job Loss, and Strike or Lockout coverage; at age 80 for Life insurance coverage; the date of receipt of your request to cancel coverage; or the date your account is closed, frozen, or otherwise blocked from usage.

Since premiums are charged based on your daily Credit Card account balance, if the balance is $0, premiums aren’t billed. If there’s an account balance at any time during the billing cycle, insurance premiums will be billed accordingly.

To make a Scotia Credit Card Protection insurance claim, follow these steps:

• Call us toll-free 1-855-753-4272, between 8 am and 8 pm ET, Monday to Friday
• Have the following information ready: phone number, current address, credit card number, date of birth, and email address
• Once your enrolment is confirmed, your customer service representative will send you a claims package (electronically or by mail) for completion
• Send the completed forms and any supporting documents to the Insurer — contact details will be provided on the claim forms
• Once the assessment is done, you’ll be notified of the decision in writing by the Insurer

For more information, see the video How to Make a Claim

If you cancel your credit card, your coverage will end automatically once your balance reaches zero ($0). If you have a remaining balance, insurance premiums will continue to be charged and your insurance coverage will remain in force until there’s no balance remaining.

You may cancel your Scotia Credit Card Protection (SCCP) insurance coverage at any time. If you cancel within 30 days of the coverage effective date, you’ll  receive a full refund of any SCCP premium paid.

To cancel, call 1-855-753-4272 between 8 am and 8 pm ET, Monday to Friday, and a Customer Service Representative will be pleased to assist you.

We’re happy to answer your questions about your credit card protection insurance.

If you have an inquiry about any aspect of your credit card protection insurance coverage, please call 1‑855‑753‑4272 between 8:00 am and 8:00 pm ET, Monday to Friday. 

To access Scotiabank’s complaint handling process, visit https://www.scotiabank.com/resolvingyourcomplaint or obtain the “Resolving Your Complaints” brochure from your local branch. 

If your complaint is regarding insurance coverage or claims, please review the Insurer’s policy on handling complaints: https://www.chubb.com/ca-en/complaint-resolution-process.aspx