Anyone who wants to share experience and ideas on personal finance with other Canadians is welcome here. If you have any questions about our products, services or need advice, we want to help, but we can't do it here.

Here are some options:

If you require assistance in locating a branch telephone number, please use our Branch Locator.

You can also contact us via email, or by phone at:

TeleScotia - Call this number for account balances and inquiries, to pay a bill, transfer funds, and more.

1-800-267-1234
1-800-575-1212
1-800-830-8800
1-800-830-8080

Scotiabank VISA* Centre - Call this number for Visa balances, to obtain a list of your last 10 transactions, to dispute a transaction on your statement, to request a statement reprint, and more.

1-800-387-6466 (Canada/USA)
(416) 288-1440 (Greater Toronto/outside Canada and USA, call collect)
1-800-645-0288 (TTY - Canada/USA)

1-800-4-SCOTIA - Call this number to report your lost or stolen card, or for help with Internet banking including resetting your forgotten access code.

1-800-575-2424 (French)
1-800-645-0288 (TTY)
(416)701-7200 (Toronto Local)

ScotiaMcLeod Direct Investing - Call this number to obtain brokerage stock quotes, to trade equities, obtain a status on trades, and more.

1-800-263-3430 (English)
1-800-361-6601 (French)
1-877-662-3838 (Cantonese & Mandarin)

Scotia Mutual Funds - Call this number to obtain mutual fund rates, balances, transaction history and information on pending trades.

(416) 750-FUND (3863) (Greater Toronto Area)
1-800-268-9269 (Other Areas In Canada)

Scotiabank Student Loan Centre - Call this number for inquiries on your Student Loan.

(416) 288-4655 (Greater Toronto Area)
1-800-9-SCOTIA (1-800-972-6842) (Other Areas In Canada)

Reporting Online Fraud

1-800-4-SCOTIA (1-800-472-6842), press 3 then 2 ( If you provided personal information through an email, website, or pop-up window and you are a Scotiabank customer)

If you did not provide any information but just encountered a fraudulent email or website that claims to be from Scotiabank, please forward the fraudulent email or information to phishing@scotiabank.com

(English)
(French)
(Cantonese)
(Mandarin)

How to Resolve Your Complaints

Do you have a complaint about a Scotiabank product or service? At Scotiabank, it's our aim to find a fair and timely solution – we put customers first. Find out how to have your complaint resolved quickly.

Talk to the people at your Branch or Service Centre

If the person you speak to at the branch/service centre where you do business is not able to resolve your concern to your satisfaction, please speak directly to the Manager, who has the authority to resolve the majority of problems that arise.

Contact the Office of the President

If the Manager has been unable to resolve your complaint satisfactorily, a representative of the President will be pleased to assist you.