Corporate – Account Opening Form (7,497 Kb)
RBI OMBUDSMAN SCHEME 2021 (262 Kb)
REVISE OMBUDSMAN RBI CIRCULARS (111 Kb)
Citizen’s Charter (68 Kb)
Citizen’s Charter on Customer Services Committee (98Kb)
Deposit Policy (419 Kb) 
Senior Citizens (43 Kb) 
Process Note for Claiming The Unclaimed Amount (152 Kb) 
Customer Matters (1 Mb) 
Code of Bank's Commitment to Customers (165 kb) 
Code of Bank's Commitment to Micro and Small Enterprises (375 kb)
Interest Rates (137 kb)
Base Rate and MCLR (107 kb)
Schedule of Rates for Current & Savings Accounts (Effective 01^st Feb 2024) (114 kb) 
Schedule of Rates for Trade Services (Effective 1st April 2016) (176 kb) 
Cheque Collection Policy (275 kb) 
Compensation Policy (229 kb) 
Additional Mode of Payments (152 kb) 
Collection of Dues and Repossession of Security (Retail Loans) (14 kb) 
Grievance Redressal Policy (338 kb) 
Customer Service – COVID 19 Updates (58kb)
COVID 19 Updates (56kb)
Export Gold Card Scheme (85kb)
Customer Education Material (504 kb)
Financial Literacy Week 2022 (125 kb)
Disclosure Relating to Customer Complaints March 2025 ( 77 KB)
List of unclaimed deposits as of March 2025 (199 kb)
CKYC Awareness

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Alternatively you can also write to our nodal officer at the following address:

Nodal Officer & Branch Manager
Raghavan Krishnamurthy
Manager GWO - India – Mumbai
The Bank of Nova Scotia
91-94, 3 North Avenue,
Maker Maxity,
Bandra Kurla Complex,
Bandra (E),
Mumbai 400 051,
India
T +91 22 66235089

Complaint Form for Data Correction in CIC

In case you wish to update or rectify credit information provided by the Bank to CICs, please fill the attached form and email it to Vivek.khandkar@scotiabank.com.

Completed form can also be sent through post/courier to below address.

K.A.: Mr. Vivek Khandkar
91-94, 3 North Avenue,
Maker Maxity,
Bandra Kurla Complex,
Bandra (E),
Mumbai 400 051,
India
Tel: +91 22 6658 6931

Pillar III - December 2024- Q3

Leverage Ratio Disclosure December 2024

Leverage Ratio Disclosure September 2024

Net Stable Funding Radio Disclosure December 2024

Net Stable Funding Ratio Disclosure September 2024

Pillar III - June 2024 - Q1

Leverage Ratio Disclosure June 2024

Net Stable Funding Ratio Disclosure June 2024

Net Stable Funding Ratio Disclosure March 2024

Leverage Ratio Disclosure March 2024

Pillar III - March 2024 - Q4 (Audited)

Leverage Ratio Disclosure December 2023

Leverage Ratio Disclosure September 2023

Leverage Ratio Disclosure June 2023

Leverage Ratio Disclosure March 2023

CSR Update

Pillar-III Disclosure December 2023

Net Stable Funding Ratio Disclosure December 2023

Pillar-III Disclosure September 2023

Net Stable Funding Ratio Disclosure September 2023

Net Stable Funding Ratio Disclosure June 2023

Pillar-III Disclosure June 2023

Net Stable Funding Ratio Disclosure March 2023

Pillar-III Disclosure March 2023

Leverage Ratio Disclosure March 2022

Leverage Ratio Disclosure December 2022

Net Stable Funding Ratio Disclosure December 2022

Pillar-III Disclosure December 2022

Pillar-III Disclosure September 2022

Pillar III disclosure - June 2022

Leverage ratio June 2022

Leverage ratio September 2022

Pillar-III Disclosure March 2022

Net Stable Funding Ratio Disclosure March 2022

Net Stable Funding Ratio Disclosure December 2021

Pillar-III Disclosure Dec-21

Leverage ratio December 2021

Appointment of Statutory Auditors Policy

Disclosure relating to Customer Complaints FY2021

Pillar-III Disclosure Sep-21

Leverage ratio September 2021

Leverage ratio June 2021

Scotiabank Pillar III
Disclosures of the India Branches for the year March 31, 2021

Leverage ratio December 2020

Leverage ratio September 2020 

Leverage ratio June 2020

Leverage ratio December 2019

Leverage ratio September 2019

Leverage ratio June 2019

Scotiabank Pillar III 
Disclosures of the India Branches for the year March 31, 2020

Scotiabank Pillar III 
Disclosures of the India Branches for the year March 31, 2019

Pillar III disclosure requirements on website

Scotiabank Pillar III 
Disclosures of the India Branches for the year March 31, 2018

Scotiabank Pillar III 
Disclosures of the India Branches for the year March 31, 2017

Scotiabank Pillar III 
Disclosures of the India Branches for the year March 31, 2016