Frequently Asked Questions

Commercial Card Resource Centre

Coordinator FAQs

  1. Do we have to "activate" new Scotiabank Commercial Cards before using them?
  2. How do I find out the current balance of my program?
  3. What do I do when a cardholder's purchase is declined at the merchant?
  4. What do I do when a cardholder’s card is lost or stolen?
  5. What do I do if there is a discrepancy on our corporate statement?
  6. What do I do if I have run low on the credit for my program?
  7. Whom do I call if I have not received my monthly statement?
  8. How does the cardholder re-activate their card due to a past due status (on Individual Bill programs)?

Cardholder FAQs

  1. Do I have to "activate" my new Scotiabank Commercial Card before I start using it?
  2. Whom do I call to find out my current balance of my card?
  3. What do I do when my purchase is declined at the merchant?
  4. What do I do when my card is lost or stolen?
  5. What do I do if I have unauthorized transactions on my statement?
  6. What do I do if I need a credit limit increase for my card?
  7. Whom do I contact if I have not received my monthly statement?
  8. What if my card is de-activated due to a past due status?
  9. What do I do if I cannot take a cash advance from a bank machine?
  10. Can I change my PIN at a Scotiabank branch?
  11. Does my commercial card have any impact on my personal credit ratings?
  12. When will I receive my monthly statement so I can reconcile my transactions?