Scotia chat
Keep banking your way. We’re available to connect 24/7.
Overview
Scotia chat is an AI-powered virtual assistant that’s here to help you with your everyday banking questions. Our chatbot can give you step-by-step guides on how to complete a banking task, direct you where you need to go in the app, and even connect you with a live chat advisor if you need more assistance.
Find out if you have the latest version on Google Play or the App Store.
To start a conversation with Scotia chat:
1
Open the Scotia app
Open the Scotia app on your mobile device. If you don't have the Scotia app, head here to download.
2
Find Scotia chat
Select Search & chat on your home screen, then Chat with us.
3
Ask anything!
Get quick answers on everyday banking, credit cards, online or mobile banking, app shortcuts and more.
Scotia chat is here to help
Get quick answers, anytime
Scotia chat is available 24/7 for all your banking questions. You can also find links to everyday banking tasks in the app.
Chat with a person
If you want to talk to a person online, Scotia chat can connect you directly with a live chat advisor. Our English-speaking advisors are online daily from 8 am to 10 pm ET, and our French-speaking advisors are online Monday through Friday, 8 am to 3 pm ET.
Frequently asked questions
If you can’t find what you’re looking for please type your question in our Help Centre.
Get started with Scotia chat
Learn how to start a conversation with the chatbot or a live chat advisor.
Where can I find the Scotiabank chatbot?
The Scotiabank chatbot is available on the Scotia app. To start a conversation with the chatbot:
- Open the Scotia app
- Tap More on your home screen, then Contact Us, then Connect with Scotia chat
- Choose from the menu of common topics or ask the Scotiabank chatbot your question