Set up 2-step verification (2SV)

If you use the Scotia app to bank, your main 2-step verification method will be push notifications.

When prompted, we recommend that you also set up the verification code 2-step verification method. It offers the most security when you need to reset your push notifications, password, and username.

Have a new mobile device?

Before you can set up 2-step verification push notifications on a new device, you’ll need to deactivate them on your current device. Learn how to deactivate push notifications

Set up 2-step verification push notifications:

1. Sign in to the Scotia app and select More
2. Select Sign-in and security
3. Select 2-step verification
4. You’ll be prompted to activate 2SV with the mobile device you are using (this will now be your trusted device)

After you activate push notifications, open the notification on your trusted device and select Yes, it’s me to continue signing in or No, it’s not me to block anyone else attempting to sign in to your account.

This method is not yet available to all clients. When it’s available to you, we’ll prompt you with set-up instructions as you sign in. Until then, we’ll use security questions or push notifications to confirm your identity.

Changed your phone number?

If you’ve already set up this 2SV method but changed your phone number, add your new phone number to keep receiving verification codes by text or call. Update phone number

When prompted, follow these steps to set up verification code 2SV:

1. Select Register phone number
2. Answer security questions, if prompted
3. Select Continue
4. Enter your phone number
5. Choose if you’d like to get the verification code by text message or phone call
6. Enter the verification code we’ve sent you
7. Select Continue to finish setting up 2-step verification

If you use both online banking and the mobile app, we encourage you to set up both 2-step verification methods. Your main method will be push notifications.

We’ll prompt you at sign in when the 2SV verification codes method is available to you. We’ll send you a verification code if you need to reset your push notifications, password, or username.

Your one-time verification code will be sent from one of the following numbers or senders:

• 1-843-944-2244 (Worldwide for receiving verification codes by phone call)
• 1-888-500-5889 (U.S. for text messages)
• 267767 (Canada for text messages)
• Scotiabank (Worldwide for text messages)

If we haven’t yet prompted you to set up 2SV verification codes, we may ask you to answer security questions when banking online as an extra way to confirm your identity.

Need help setting up 2SV push notifications? Learn how to set up push notifications

If you’re signing into your Scotiabank account using a new phone, tablet, or computer, you’ll need your primary trusted device to sign in with push notifications. Your primary trusted device is the device you first used to set up your 2-step verification.

To sign in using push notifications, follow these steps in the Scotia app:

1. Enter your username and password on the new device
2. We’ll send you a push notification to the mobile phone or tablet you used to set up 2-step verification; this will be your primary trusted advice
   • If you’re having trouble receiving the notification, select Still not getting notifications? or try a troubleshooting tip
3. On your device, select the notification from your home screen or notification centre
4. Within the notification, select Read more details to confirm the device, location, and time of the sign-in attempt
5. Select Yes, it’s me once you’re sure the details match your sign-in attempt
   • Tip: To reject a sign-in attempt, select No, it’s not me.
6. Unlock your device at the prompt
7. We’ll confirm that you signed in
   • If you’d like to use 2-step verification less often on the new device, select I trust this device

We’ll need your current phone number to send you the verification code by text message or phone call. Learn how to update your phone number

To sign in with a verification code, follow these steps on scotiabank.com:

1. Enter your username and password
2. If we’ve prompted you to set up verification 2SV before, you’ll receive a text message or phone call with a verification code to the phone number you’ve added to your account
   • If you’re having trouble receiving the notification, select Resend code or Still not getting verification code? or try a troubleshooting tip
3. Enter the verification code and select Submit code
   • Tip: Your code will expire after 3 minutes, so no one else can use it to access your account.
4. We’ll confirm that you signed in. If you’d like to use 2-step verification less often on the new device, select I trust this device

If we haven’t prompted you to set up the 2SV verification code method, we’ll ask you security questions when you sign in.