Statements and Reporting

All information is 100% web-based, and there are no paper statements or reports generated.

The billing cycle is from the 16th of the current month to the 15th of the following month. All cardholder transactions roll-up to the company account at the end of the billing cycle and their individual balance is set to zero. Your business account will be automatically debited 21 days after the end of the billing cycle, on or about the 5th of each month, for transactions from the previous billing cycle.

An electronic statement (in PDF format) will be delivered to the company coordinator(s) and cardholders on the 18th of each month. The e-statement will be delivered to the email address on file for each cardholder and company coordinator. The sender of the email is "Scotiabank" (scotiabank@procard.com).

Please note:

The following 3 circumstances would result in a discrepancy between the balance due appearing on the monthly statement and the amount debited from your business account:

• When a manual payment is made against a cardholder's account or the company account after the cycle end date (15th of each month), but prior to the payment due date (21 days after the 15th of each month), the manual payment amount will reduce the balance due that appears on the e-statement.
• If a transaction is disputed by a cardholder between the cycle end date (15th of each month) and the payment due date (21 days after the 15th of each month), the disputed amount is credited to the company account until settlement. This will result in a lesser amount being debited from what appears on the e-statement.
• If a dispute is settled after the cycle end date (15th of each month), but prior to the payment due date (21 days after the 15th of each month), and the settlement is in favor of the merchant, the disputed transaction amount will be added to the balance due amount appearing on the e-statement.

An e-statement will only be generated if there has been activity in the previous month's cycle.

Check our PDF listing for the documents and forms you need to manage your card program.