Common Questions
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- When can I change or delete payments?
- Can I make a payment to a payee who is not on the standard payee list?
- Can I make multiple payments from a single account?
- How are recurring payments processed?
- I don't see the payee I need. How can I find a payee?
- What determines the date range for which I can view payments?
- What happens if I set up a recurring payment for the last day of the month, but that day is on a weekend or a bank holiday?
- What happens if the payment date I enter is on a weekend or a bank holiday?
- When is my payment sent to the payee?
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| For general information about payments, see About Payments. |
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| When can I change or delete payments? |
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| You cannot change or delete a payment that is already completed. You can change or delete a the amount, the frequency, or the end date of a recurring payment that has a status of Scheduled. You can change a single payment to a recurring payment, but you cannot change a recurring payment to a single payment. You can change or delete a payment before the payment date. |
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| Can I make a payment to a payee who is not on the bill payment company list? |
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| No, you can only make a payment to a bill payment company with whom we have partnered. |
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| Can I make multiple payments from a single account? |
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| Yes, you can set up multiple payments at the same time. The payments are made from the same account and you must have saved the payees to your Pay Many list before creating the multiple payments. |
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| How are recurring payments processed? |
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As soon as you set up a recurring payment, the first payment of the series appears on the Payments page with a status of Scheduled. When the first recurring payment is made, the next recurring payment appears on the Payments page.
The recurring payment starts on the date you enter in the Payment Date field. For example, you create a recurring payment of $65 from your checking account to a payee. You enter a start date of 01/04/2002, which is on a Friday. For each frequency, assuming valid processing days, the payment would be made as described below, based on the ending criteria for the payment:
- Every week - Every Friday
- Every two weeks - Every other Friday
- Every month - On the 4th of every month
- Every last processing day of the month - The last processing day of the month
- Every two months - On the 4th of every January, March, May, July, September, and November
- Every three months - On the 4th of every January, April, July, and October
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| I don't see the payee I need. How can I find a payee? |
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| Standard payees are not shown on your payee list until you have added them. You can search
for standard payees from the Payees List page. If your list of payees is large, it might be displayed on
multiple pages. |
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| What determines the date range for which I can view payments? |
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| The date range in the View Payments fields on the Payments page determines the days for which you can view payments. The default date range is based on the number of days in the future from the current system date that we selected. You can change the dates in the View Payments fields to the dates for which you want to view payments. |
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| What happens if I set up a recurring payment for the last day of the month, but that day is on a weekend or a bank holiday? |
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| If the last day of the month is a non-processing day, such as a weekend day or a bank holiday, we process your payment the next closest processing day. A message displays this information when you submit the payment. |
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| What happens if the payment date I enter is on a weekend or a bank holiday? |
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| We determine the processing days and times for all transctions. If you enter a payment on a non-processing day or after the cut-off time for daily processing, we will process your payment the next closest processing day. A message displays this information when you submit the payment. |
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| When is my payment sent to the payee? |
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When you enter a payment, you enter a payment send date, which is the date the payment begins processing. Consider the following factors when determining the send date to enter for the payment:
- Each payee can require a different number of days to pay. Know how many days to pay for the payee to whom you are making a payment. Processing time may take up to 4 business days.
- Know when our valid processing days are and be sure to account for them in your number of days to pay. Valid processing days are Monday to Friday, excluding holidays.
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