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About Transfers
A transfer is a movement of money from one of your bank accounts to another. You can also add an account owned by another person as a deposit only account. This allows you to easily make transfers to this account.
You can make transfers between the following accounts:
  • Accounts for which you are an account holder. These are your own accounts or a joint account.


  • Deposit-only accounts owned by another person. You can only transfer money to these accounts. You cannot view balances, view transaction detail, transfer money from or pay bills from a deposit only account.


Accounts must be set up to be able to transfer money, receive transferred money, or both. If you cannot use the account you want for the transfer, call Customer Service.
A transfer can be a single one-time transfer, a future transfer, or a recurring transfer. When you make a transfer, your financial institution moves the amount of the transfer from one account to another.
It is important to note that when you enter a transfer, you are entering a transfer instruction, and it remains an instruction until the transfer is executed, or moves to a status of In Progress.
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How Transfers Are Displayed
After you submit a transfer, it is displayed in different places. This is an example of the processing steps that could take place:

  1. You enter a new transfer with a transfer date of the current day or later. The transfer is displayed on the Transfers page with a status of Scheduled. Current day transfers will be sent for processing the same day.


  2. On the transfer date, the transfer is processed. The transfer is displayed on the Transfers page with a status of In Progress.


  3. When the transfer is processed, the amount of the transfer is deducted from your account. The transaction is displayed with a Complete status on the Transfers page and appear as a transaction item on the Activity page.
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