Statement Centre

If you were charged for merchandise you didn’t receive or for services not received on or after the service date, it’s a good idea to contact the merchant directly to try and resolve the issue before initiating a dispute.

If you can't reach a resolution with the merchant, please have the following information ready when you call us:

• expected date of service
• the date of last merchant contact
• contact method and merchant response
• details of the charge from the invoice or airline itinerary

For day-to-day bank account transactions or charges, call 1-800-472-6842.

For credit card transactions or charges, call 1-800-504-0716 (Monday-Friday from 8 am - 8 pm EST).

Online:

To apply for an increase to your credit limit:

1. From your Accounts page, select your credit card or line of credit account
2. Select Additional Services
3. Select Increase your Credit Card or Line of Credit limit and follow the instructions

To apply for an increase to your credit limit:

1. From the app's Home screen, select your credit card or line of credit account
2. Tap Manage
3. Tap Increase credit limit and follow the instructions

Online:

To update your account, make a prepayment, or change your payment amount or frequency:

1. From your Accounts page, select your loan account
2. Select Additional Services

For more info or help with your loan, give us a call at 1-800-472-6842.

This feature isn't available in the app, but you can update your account, make a prepayment, or change your payment amount or frequency online:

1. Sign in to online banking
2. From your Accounts page, select your loan account
3. Select Additional Services

For more info or help with your loan, give us a call at 1-800-472-6842.