With Our Customers
Responsibility & impact with our customers
Financial services play an important role in enabling a better future. We advance social, environmental and economic progress by serving the needs of our customers and clients. We offer products, services and advice that create opportunity and economic advancement. We promote economic inclusion and financial literacy across our footprint. And we offer sustainable solutions that drive economic growth while upholding environmental protection.
Climate Action and Sustainability
Climate change presents banks with a number of specific business opportunities, including growing demand from clients for financial products and services that facilitate implementation of their climate-related objectives. Our target to provide $350 billion in climate-related finance by 2030 is supported by our Climate-related Finance Framework, which outlines certain financial products and services that aim to support clients implement and advance their climate strategies and includes climate-related categories such as low-carbon energy, biodiversity, sustainable agriculture and circular economy.
This objective is supported by various teams including the Sustainable Finance team and the Clean Tech Energy team, both of which aim to help clients with their climate and environmental-related strategies . Through ongoing engagement with clients, we believe we are positioned to better learn which climate-related products and services will help clients implement their plans and achieve their climate goals.
Supporting Women-owned, Women-led Businesses
The Scotiabank Women Initiative™ is a comprehensive program that supports women-owned, women-led businesses through three pillars: Access to Capital, Mentorship and Education. These program pillars address the many challenges women face on their path to success when starting, sustaining and growing a business.
Indigenous Financial Services
Indigenous governments, businesses, and entrepreneurs often encounter specific challenges with banking, accessing capital, investing, and building long-term wealth. These challenges, faced by, First Nation, Métis and Inuit, are shaped by longstanding legislation and systems that affect Indigenous lands, rights, and self-determination. Scotiabank’s Indigenous Financial Services team recognizes these complexities and provides financial solutions tailored to the unique needs of the First Nations, Métis, and Inuit communities we serve across Turtle Island.
Protecting Our Customers’ Data
Complying with privacy regulations and effectively managing privacy risk is fundamental to the well-being of our customers and the success of our Bank. Our customers trust us to protect their personal information and their trust enables us to advance opportunity and progress for everyone.
Scotiabank maintains a Privacy Commitment that formalizes the principles of our approach to using personal information responsibly and keeping it safe. With this formal commitment in place, we continuously work to strengthen our internal culture of privacy protection and the principles, policies and procedures that form our global approach to managing privacy risks, ensuring regulatory compliance fostering and maintaining our customers’ trust.
Using Our Customers’ Data Responsibly
As a company built on trust, we have a responsibility to our customers to use their data in a respectful way, and for their benefit. This means going beyond what is required by laws and regulations and acting with due diligence in all our interactions with our customers’ data.
Scotiabank’s Data Ethics Commitment provides guidelines to ensure data is accessed and used in a useful, adaptable, accountable, transparent, respectful, and safe manner, to ensure that outcomes are fair, transparent, and in the best interest of our customers and the communities that we serve.
Impact stories
Sustainability Spotlight: Commercial Lighting Products plugs into net-zero economy
The B.C.-based lighting firm helps organizations such as property owners, landlords and tenants harness energy-efficient technology to cut energy costs
Infographic: Year One of ScotiaRISE
A closer look at the impact in the first year of the Bank's initiative which aims to foster economic resilience in disadvantaged groups.
Sustainable finance takes note of biodiversity risks and opportunities
Directing much-needed capital to initiatives that put our planet’s biodiversity front and centre.
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