Scotia Credit Card Protection¹ insurance

After you enrol, you will receive a Certificate of Insurance that provides full details of your coverage, including all limitations and exclusions.

Some key conditions, exclusions, limitations and waiting periods apply. They include, but are not limited to:

• No benefit is paid if Critical Illness occurs within 6 months of the effective date of coverage due to a pre-existing condition.
• To be eligible for Job Loss benefits you must be employed at least 90 consecutive days for at least 20 hours each week immediately prior to the date of Job Loss. For those enrolled in post-secondary education, the number of employment hours required each week is 10 hours.
• If you are self-employed, the Job Loss benefit will only be paid if you are unemployed for 90 consecutive days from a business that has been registered for a minimum of 12 consecutive months prior to the date of Job Loss.
• If a Strike or Lockout lasts for less than 30 consecutive days, the related benefit is not payable.
• No benefit is paid for Job Loss if the claimant became unemployed within 30 days of the effective date of coverage; or unemployment is the direct/indirect result of resignation, retirement from employment, or dismissal for cause.

Scotia Credit Card Protection begins on the effective date indicated on the Schedule of Coverage that you will receive with your Certificate of Insurance within 30 days once your Scotia Credit Card Protection application has been approved.

Scotia Credit Card Protection ends at age 70 for Critical Illness, Hospitalization, Disability, Job Loss and Strike or Lockout coverage; at age 80 for Life insurance coverage; the date of receipt of your request to cancel coverage; or the date your account is closed, frozen or otherwise blocked from usage.

Since premiums are charged based on your daily Credit Card account balance, if the balance is $0, premiums are not billed. If there is an account balance at any time during the billing cycle, insurance premiums will be billed accordingly.

To make a claim, follow these steps:

• Call us toll-free 1-855-753-4272, between 8 am and 8 pm (EST), Monday to Friday
• Have the following information ready: phone number, current address, credit card number, date of birth, and email address
• Once your enrollment is confirmed, your customer service representative will send you a claims package (electronically or by mail) for completion
• Send the completed forms and any supporting documents to the Insurer – contact details will be provided on the claim forms
• Once the assessment is done, you will be notified of the decision in writing by the Insurer

For more information, see the video How to Make a Claim

If you cancel your credit card, your coverage will end automatically once the balance on your credit card account reduces to zero ($0). If you have a remaining balance, insurance premiums will continue to be charged and your insurance coverage will remain in force until there is no balance remaining.

You may cancel your coverage at any time. If you cancel within 30 days of the coverage effective date you will receive a full refund of any premium paid.

To cancel, call 1-855-753-4272 between 8 am and 8 pm (EST), Monday to Friday, and a Customer Service Representative will be pleased to assist you.

If you have an inquiry about any aspect of this insurance coverage please call 1‑855‑753‑4272 between 8:00 a.m. and 8:00 p.m. (ET), Monday to Friday. 

To access Scotiabank’s complaint handling process, visit https://www.scotiabank.com/resolvingyourcomplaint or obtain the “Resolving Your Complaints” brochure from your local Branch. 

If your complaint is regarding insurance coverage or claims please review the Insurer’s policy on handling complaints: https://www.chubb.com/ca-en/complaint-resolution-process.aspx