Canada Post service disruption

As you may know, the Canada Post service disruption that began Nov. 15, 2024, has ended. However, clients may still experience a delay in receiving items by mail while Canada Post resumes operations.

Mail delivery including paper statements, cards, cheques, tax slips and tax receipts may be impacted, as well as trade confirmations and Fund Facts sheets from Scotia Securities Inc.

If you have recently applied for a credit card, a line of credit account or a bank account, or you are expecting a card replacement (lost, stolen, or expired) you may experience delays.

Effective starting Dec. 9, 2024, Scotiabank is arranging alternative methods of delivery for new credit and debit cards and replacements of those cards.

Please note you may contact us at 1-800-4-SCOTIA to request your card delivered to your branch for local pick-up.

If you require immediate assistance with a debit card, please contact your closest branch.

If you have requested cheques on your account, cheques may also be delayed as Canada Post resumes operations.

If you currently receive statements for your account(s) with us in the mail (via paper), the delivery of your statements may be delayed.

You are still required to continue to make your required payments (if any) to keep your account in good standing (such as in the case of credit cards or lines of credit, ensuring that we receive your minimum payment by the payment due date each month).

We recommend you consider switching to eStatements (if that is available for your account/statements) through the mobile app or online banking. Learn more about eStatements here.

Alternatively, you can also call 1-800-4-SCOTIA or visit any Scotiabank branch for additional information on your statement or to pay your bill.

If you are new to digital banking, please visit Scotiabank.com/signup or download the mobile app to get started. Learn how to download the Scotia Mobile app and log in for the first time on our digital banking guide at Scotiabank.com/BankYourWay

Delivery of your trade confirmations and Fund Facts sheets may be delayed. If you have questions in the interim, please contact your advisor.  Fund Facts can be reviewed here: https://www.scotiafunds.com/en/home/all-funds.html

If you have a mortgage coming up for renewal, you may experience delays receiving your Mortgage Renewal Agreement.  If you do not receive your Mortgage Renewal Agreement 30 days before your mortgage maturity date, you can visit your closest Branch to request a copy of your Mortgage Renewal Agreement.  Please note if we do not hear from you before your maturity date, your mortgage will be automatically renewed into a 6 month fixed rate closed term. 

If you would like to discuss your mortgage renewal options, you can book an appointment with an advisor or call 1-877-303-8879 for immediate assistance.

For more information from Canada Post, click here.
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If you require your statement, we recommend you consider switching to eStatements (if that is available for your account/statements) through the mobile app or online banking. Learn more about eStatements here.

Alternatively, you can also call 1-800-4-SCOTIA or visit any Scotiabank branch for additional information on your statement.