Canada Post Labour Disruption in November

As you may know, there is a postal disruption at Canada Post effective November 15th 2024 and we are closely monitoring updates.

Mail delivery including paper statements, cards and cheques will be impacted.

If you currently receive statements for your account(s) with us in the mail (via paper), the delivery of your statements will not be distributed by mail until the postal disruption is over.

You are still required to continue to make your required payments (if any) even during this postal disruption to keep your account in good standing (such as in the case of credit cards or lines of credit, ensuring that we receive your minimum payment by the payment due date each month). 

We recommend you consider switching to eStatements (if that is available for your account/statements) through the mobile app or online banking. Learn more about eStatements here.

Alternatively, you can also call 1-800-4-SCOTIA or visit any Scotiabank branch for additional information on your statement or to pay your bill.

If you are new to digital banking, please visit Scotiabank.com/signup or download the mobile app to get started. Learn how to download the Scotia Mobile app and log in for the first time on our digital banking guide at Scotiabank.com/BankYourWay

In addition to the labour disruption, if you are impacted by the scheduled maintenance, and are unable to access your account through our online banking platforms, please call us at 1-800-4-SCOTIA or visit your nearest branch. For more information, please visit: scotiabank.com/maintenance

If the postal disruption continues and you have recently applied for a credit card, ScotiaLine with access card, or you are expecting a card replacement (lost, stolen, or expired) you may experience delays.  Please note you may contact us at 1-800-4-SCOTIA to request your card delivered to your branch for local pick-up.

If you require immediate assistance with a debit card, please contact your closest branch.

If you have requested cheques on your account, cheques will also be delayed and held until the labour disruption is over.

If you have a mortgage coming up for renewal, you may experience delays receiving your Mortgage Renewal Agreement.  If you do not receive your Mortgage Renewal Agreement 30 days before your mortgage maturity date, you can visit your closest Branch to request a copy of your Mortgage Renewal Agreement.  Please note if we do not hear from you before your maturity date, your mortgage will be automatically renewed into a 6 month fixed rate closed term. 

If you would like to discuss your mortgage renewal options, you can book an appointment with an advisor or call 1-877-303-8879 for immediate assistance.

To find out more about Canada Post negotiations click here.