Credit card scheduled maintenance

In an effort to serve you better, and continue to enhance our products and modernize solutions, Scotiabank periodically performs scheduled maintenance to update our systems.

Scotiabank will be waiving or reversing your overlimit fees and credit card interest charges for Scotiabank credit card accounts with a payment due date of November 11-15, 2024.  

Any applicable credit should appear in approximately the next three statement billing periods. 

Due to the scheduled maintenance of credit cards from Nov 8 – 12, 2024, your Scene+ Points may have had an incorrect number of points if your statement date was November 12 or November 13, 2024.  

The Bank is diligently working to have your Scene+ Points show the correct value in upcoming statements.  While the bank is working to fix this, you can always find your Scene+ Points balance in your Scene+ membership account at sceneplus.ca. While the number of points shown on your statement may be incorrect, the Scene+ Points applicable during this statement period on your account have not been impacted.

Unfortunately, your AutoPay payment to your credit cards for the minimum payment due or full balance may not have been processed correctly on your payment due date.  We recommend that you review your credit card transactions or bank account from which the payment was made to determine if your AutoPay payment was processed correctly.  

The Bank will be performing a review of Autopay transactions that were processed incorrectly and making adjustments accordingly.

We apologize for any inconvenience our scheduled maintenance may have caused you.  

If you have made multiple payments to another account at another financial institution from your Scotiabank account due to intermittent access, unfortunately we are unable to retrieve these duplicated payments on your behalf.  

Please contact the financial institution directly and request that either the funds be transferred back or refunded to you.   

We apologize for any inconvenience our scheduled maintenance may have caused you.  

If you have made multiple payments from a Scotiabank account to your credit card due to intermittent access, please contact us at 1-800-4-SCOTIA should you wish to reverse the duplicated payments or should you have any questions.

Following the scheduled maintenance from Nov 8 – 12, 2024, we encountered a systems issue that may have resulted in delays for some clients in receiving some of their Scotia InfoAlerts.

Some clients are experiencing intermittent difficulty in receiving InfoAlerts at this time.

We recommend that you review your credit card information on mobile or online banking to get all of your credit card details.

We are working to resolve the matter in full.