Credit card and line of credit scheduled maintenance

November 8 - 12, 2024

Access to credit card and line of credit services during the scheduled maintenance period

For credit card products

The following services are unavailable during this time in all channels (Scotia app, online banking, contact centre and branch) and will only be accessible after November 12, 2024. We apologize for this inconvenience.

Requesting a supplementary card

Cancelling a SelectPay plan on your credit card account (unavailable from November 4–12, 2024)

Requesting a credit limit increase

AutoPay set up or cancellation

Requesting Credit Card statements

Note: Credit card transaction details could be unavailable during this scheduled maintenance period.

For line of credit products only

Please note that the following services will be unavailable during this time through Scotia app and online banking only until November 12, 2024; please call the contact centre or visit a branch for support.

Requesting a supplementary card on your line of credit account with access card

Requesting a credit limit increase

AutoPay set up or cancellation

Frequently asked questions

The scheduled maintenance period is from November 8–12, 2024 and some credit card and line of credit services will be unavailable or have intermittent access through the Scotia app, online banking or contact center and branch channels. Some credit card balance information and transaction details including payments may not yet be fully reflected during this period. Rest assured that your transactions will be posted to your account upon completion of the scheduled maintenance. Thank you for your patience and we apologize for any inconvenience.

You can report the card lost or stolen and, request a replacement by calling the contact center.

If you have a Scotiabank Visa or American Express credit card, or line of credit with a Visa access card, that has been lost, stolen or damaged, call us as soon as possible at:

• 1-800-472-6842

• 1-866-267-4726 (Relay services for Deaf, deafened, and hard of hearing customers)

If you have a Scotiabank Mastercard credit card, call 1-800-307-7309 as soon as possible.

There will be no interruption to your AutoPay or pre-authorized payment transactions, they will be processed automatically. It is possible that some credit card balance information and transaction details including payments may not yet be fully reflected on your Scotia app or online banking during the scheduled maintenance from November 8 - 12, 2024.

Credit card and line of credit scheduled maintenance

Access to credit card and line of credit services during the scheduled maintenance period

For credit card products

For line of credit products only

Frequently asked questions

Why does Scotiabank have periodic scheduled maintenance?

Which products are impacted during the scheduled maintenance period?

When will the unavailable credit card and line of credit services be accessible again?

Am I still able to use my credit card and line of credit during the maintenance period?

My card is lost, stolen, or damaged, what do I do?

Will my Scotia InfoAlerts be available?

What will happen to my AutoPay or pre-authorized payment transactions?

Can I still apply or cancel creditor insurance on my credit card and line of credit during the maintenance period?