Web

To update your profile or account mailing addresses online:

1. Go to Manage My Accounts
2. Next to Profile Mailing Address, select Update, or
3. Go to Mailing addresses for accounts and select Update to edit your mailing address(es) and select the specific account(s) you want the changes applied to

To update an international address or your business, mutual fund, or joint account address, please visit a branch.

To see a demo of how to update your address, visit our Digital Banking Guides.

App

This feature isn't available in the app.

You can update your profile and account mailing addresses online:

1. Sign in to online banking
2. Go to Manage My Accounts
3. Next to Profile Mailing Address, select Update, or
4. Next to Mailing addresses for accounts, select Update to edit your mailing address(es) and select the specific account(s) you want the changes applied to

To update an international address or your business, mutual fund, or joint account address, please visit a branch.

To see a demo of how to update your address, visit our Digital Banking Guides.

Either the primary cardholder or supplementary cardholder can report the card as lost, stolen, or damaged by calling us:

• 1-800-387-6466 (Canada/USA)
• 416-288-1440 (Greater Toronto/outside Canada and USA, call collect)
• 1-866-267-4726 (Relay services for Deaf, deafened, and hard of hearing customers)

Please note, only the primary cardholder or co-borrower can request a new or replacement supplementary card. To request a new card, please call 1-800-472-6842.

Either the primary cardholder or supplementary cardholder can report the card as lost, stolen, or damaged by calling us:

• 1-800-387-6466 (Canada/USA)
• 416-288-1440 (Greater Toronto/outside Canada and USA, call collect)
• 1-866-267-4726 (Relay services for Deaf, deafened, and hard of hearing customers)

Please note, only the primary cardholder or co-borrower can request a new or replacement supplementary card. To request a new card, please call 1-800-472-6842.

Web

Locking your card means that all new purchases, cash advances, or other transactions, either online or in person, will be declined. Any interest or annual fees that apply to your account, or payments you make to your account, will still be processed.

Once you find your card, you can unlock it in the mobile banking app.

If you think your card is permanently lost or stolen, you can lock your card in the app and call us to cancel it and get a new one.

App

If you’ve misplaced your personal Scotiabank Visa or American Express card, the Scotiabank card lock service gives you the ability to temporarily lock your card in app:

1. Select My accounts, then your credit card account
2. Select Manage
3. Under Settings, select Lock or unlock card

If your chequing account, savings accounts, debit card, or Mastercard is lost or stolen, please call us or visit one of our branches.

Locking your card with this service means that all new transactions, either online or in person, will be declined. Any interest or annual fees that apply to your account, or payments you make to your account, will still be processed.

Once you find your card, you can unlock it in the app.

If you think your card is permanently lost or stolen, you can lock your card and call us to cancel it and get a new one.

Web

Locking your card means that all new purchases, cash advances, or other transactions, either online or in person, will be declined. Any interest or annual fees that apply to your account, or payments you make to your account, will still be processed.

Once you find your card, you can unlock it in the mobile banking app.

If you think your card is permanently lost or stolen, you can lock your card in the app and call us to cancel it and get a new one.

App

If you’ve misplaced your personal Scotiabank Visa or American Express card, the Scotiabank card lock service gives you the ability to temporarily lock your card in app:

1. Select My accounts, then your credit card account
2. Select Manage
3. Under Settings, select Lock or unlock card

If your chequing account, savings accounts, debit card, or Mastercard is lost or stolen, please call us or visit one of our branches.

Locking your card with this service means that all new transactions, either online or in person, will be declined. Any interest or annual fees that apply to your account, or payments you make to your account, will still be processed.

Once you find your card, you can unlock it in the app.

If you think your card is permanently lost or stolen, you can lock your card and call us to cancel it and get a new one.

Once you order a replacement card, it should arrive in approximately 7 to 10 business days.

If you don’t receive your Scotiabank Visa, American Express card, or ScotiaLine® access card for your line of credit within this time, please call us at 1-800-472-6842.

If you don’t receive your Scotiabank Mastercard within this time, please call 1-800-307-7309.

Once you activate your replacement card, make sure you:

• Review the instructions that came with your card to help you start using it
• Review your recent statements to make sure you recognize all the transactions
• Update your payment information wherever you’ve set up automatic payments or subscriptions with your card details

If your current card is about to expire, in most cases we’ll automatically send you a new one in the mail. New cards usually arrive about two to four weeks before your card expires.

If you haven’t received your new card two weeks before the expiry date, call the phone number on the back of your credit card or statement to find out if a new one is in the mail.

We’ll send your physical card to the last address we have on file for you. If you recently moved, make sure to update your mailing address so your card gets sent to the right place.

Learn about expired credit cards