Travel insurance

The plan if things don’t go as planned

We’re here to help every stop along the way

Online

Login to your existing account or create a new one.

Click here to start

Email

Email our customer support specialists.

travelclaims@globalexcel.com

Phone

Toll free from North America:

1-855-297-4371To file your travel insurance claim

Collect from anywhere outside North America:

1-519-251-1581

How do I make a claim?

1. Start your claim

Select one of the following ways to start your claim:

Online
You can easily submit your claim online. Click here to start.

Email 
travelclaims@globalexcel.com

Phone
Toll free from North America:
1-855-297-4371

Collect from anywhere outside North America:
1-519-251-1581

Our customer service agents will open your claim and a claims package will be sent to you by either email or standard mail, based on your preference.

2. Submit your forms

  • Call us at 1-877-372-2989, Monday to Friday 8:00 a.m. to 8:00 p.m. (ET) and one of our Customer Service Representatives will be pleased to assist you.
  • Click the forms below:

Scotia Travel Insurance - Baggage loss, Damage & Delay claim form

Scotia Travel Insurance - Visitors to Canada claim form

Scotia Travel Insurance - Trip cancellation & Interruption claim form

Scotia Travel Insurance - Medical claim form for students

Scotia Travel Insurance - Emergency travel medical claim form

Helpful tips

Make the claims process quicker by having the following information handy for your call:

  • Case or policy number
  • Name
  • Date of birth
  • Telephone number

Need more help? Reach out with any questions.

Frequently asked questions